Customer Service Representative
Strata Worldwide Strata Worldwide Canonsburg, PA Canonsburg, PA Full-time Full-time Estimated:
$32K - $40.
5K a year Estimated:
$32K - $40.
5K a year 1 day ago 1 day ago 1 day ago IMPORTANT:
Unless requested by Strata Worldwide, resumes or other information delivered by email, mail, or in-person will not be considered in our initial review of your qualifications in fairness to other potential candidates.
Also, note that we prefer ONE document be uploaded for your online application.
If you have multiple documents, such as a cover letter and resume, either combine all into one.
pdf or MS Word file to upload as a single document OR copy-and-paste your cover letter into the space provided and upload your resume file.
_____________________________________ The Customer Service Representative is responsible for:
receiving and promptly responding to customer needs to support a quality vendor customer relationship; processing customer orders and incoming receivables; issuing POs and perform tasks associated with Navision and / or other software to support invoicing, shipping, inventory control and RMA requests.
This position is Non-Exempt (eligible for overtime pay).
Essential Duties:
Acts as first point of contact, answers calls, screens and directs calls to other team members as appropriate.
Manages customer orders; enters sales and production orders in accounting system (Navision).
Records shipment tracking information.
Issues RMAs to customers after gathering and recording supporting details or prerequisite information from the customer.
Ensures proper and timely response is given to any needs concerning customers and their orders.
Ensures service invoices are sent to the customers with the supporting documentation.
Prepares documents and products for shipping.
Issues purchase orders to suppliers for different product lines.
Accepts incoming deliveries into accounting system.
Supports Inventory (tracking and reconciliation) and troubleshoots inventory control problems.
Escalates and communicates to management:
customer complaints; discrepancies identified in inventory; and identified factors of limitation in shipping, etc.
Consistently, accurately and in a timely manner enters and processes data in Navision to support inventory control, invoicing, order processing, etc.
and communicates supporting information internally as required to support each.
Shipping assistance as needed.
Assists with quality assurance initiatives as required.
Assists Supply Chain Director as requested.
Performs other functions and duties as needed and/or as assigned.
Minimum
Qualifications:
High School or Equivalent Three (3) to five (5) years' customer service experience in an office environment.
Microsoft Navision or similar ERP experience.
Strata Worldwide offers full-time eligible employees the following
Benefits:
Group Medical, Dental, and Vision Insurance Basic Life and Accidental Death and Dismemberment (AD&D) Insurance Short-Term and Long-Term Disability Insurance 401(k) Plan with a Company Match Employee Assistant Program Paid Company Holidays Paid Time Off (PTO) Strata Worldwide is an Equal Opportunity Employer and Drug-Free Workplace.
IMPORTANT:
By submitting your resume online, you hereby authorize Strata Worldwide and its representatives to contact, obtain, and verify the accuracy of the information contained in this application from all previous employers, references, and educational institutions.
You also hereby release from liability Strata Worldwide and its representatives for seeking, gathering, and using such information to make employment decisions and all other persons or organizations for providing such information.
You understand that any misrepresentation or material omission made by you on this application will be sufficient cause for cancellation of this application or immediate termination of employment if you are employed, whenever it may be discovered.
The CSR starting pay will be competitive and commensurate with the chosen candidate's qualifications and experience.
Interested professionals should submit a resume, cover letter, and contact information for professional references via this online portal.
No unsolicited letters, emails, telephone calls, or in-person submissions will be considered in fairness to other potential candidates for this position.
ETl8BsZ2Xo.
Estimated Salary: $20 to $28 per hour based on qualifications.
$32K - $40.
5K a year Estimated:
$32K - $40.
5K a year 1 day ago 1 day ago 1 day ago IMPORTANT:
Unless requested by Strata Worldwide, resumes or other information delivered by email, mail, or in-person will not be considered in our initial review of your qualifications in fairness to other potential candidates.
Also, note that we prefer ONE document be uploaded for your online application.
If you have multiple documents, such as a cover letter and resume, either combine all into one.
pdf or MS Word file to upload as a single document OR copy-and-paste your cover letter into the space provided and upload your resume file.
_____________________________________ The Customer Service Representative is responsible for:
receiving and promptly responding to customer needs to support a quality vendor customer relationship; processing customer orders and incoming receivables; issuing POs and perform tasks associated with Navision and / or other software to support invoicing, shipping, inventory control and RMA requests.
This position is Non-Exempt (eligible for overtime pay).
Essential Duties:
Acts as first point of contact, answers calls, screens and directs calls to other team members as appropriate.
Manages customer orders; enters sales and production orders in accounting system (Navision).
Records shipment tracking information.
Issues RMAs to customers after gathering and recording supporting details or prerequisite information from the customer.
Ensures proper and timely response is given to any needs concerning customers and their orders.
Ensures service invoices are sent to the customers with the supporting documentation.
Prepares documents and products for shipping.
Issues purchase orders to suppliers for different product lines.
Accepts incoming deliveries into accounting system.
Supports Inventory (tracking and reconciliation) and troubleshoots inventory control problems.
Escalates and communicates to management:
customer complaints; discrepancies identified in inventory; and identified factors of limitation in shipping, etc.
Consistently, accurately and in a timely manner enters and processes data in Navision to support inventory control, invoicing, order processing, etc.
and communicates supporting information internally as required to support each.
Shipping assistance as needed.
Assists with quality assurance initiatives as required.
Assists Supply Chain Director as requested.
Performs other functions and duties as needed and/or as assigned.
Minimum
Qualifications:
High School or Equivalent Three (3) to five (5) years' customer service experience in an office environment.
Microsoft Navision or similar ERP experience.
Strata Worldwide offers full-time eligible employees the following
Benefits:
Group Medical, Dental, and Vision Insurance Basic Life and Accidental Death and Dismemberment (AD&D) Insurance Short-Term and Long-Term Disability Insurance 401(k) Plan with a Company Match Employee Assistant Program Paid Company Holidays Paid Time Off (PTO) Strata Worldwide is an Equal Opportunity Employer and Drug-Free Workplace.
IMPORTANT:
By submitting your resume online, you hereby authorize Strata Worldwide and its representatives to contact, obtain, and verify the accuracy of the information contained in this application from all previous employers, references, and educational institutions.
You also hereby release from liability Strata Worldwide and its representatives for seeking, gathering, and using such information to make employment decisions and all other persons or organizations for providing such information.
You understand that any misrepresentation or material omission made by you on this application will be sufficient cause for cancellation of this application or immediate termination of employment if you are employed, whenever it may be discovered.
The CSR starting pay will be competitive and commensurate with the chosen candidate's qualifications and experience.
Interested professionals should submit a resume, cover letter, and contact information for professional references via this online portal.
No unsolicited letters, emails, telephone calls, or in-person submissions will be considered in fairness to other potential candidates for this position.
ETl8BsZ2Xo.
Estimated Salary: $20 to $28 per hour based on qualifications.
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