Director of Employee Engagement

Company Name:
MedExpress Urgent Care
General Position Summary
The Director of Employee Engagement will lead the development and implementation of all strategies, programs and events in collaboration with senior leadership to ensure a focus on improving culture and employee engagement, drive retention, and reduce attrition.
MedExpress Core Responsibilities
Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, Friendly.
Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
Through genuine and positive communication, makes each customer feel informed, understood, and special.
An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
MedExpress Leadership Responsibilities
Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
Maintains the perseverance to drive and sustain the changes that occur at MedExpress, while being resilient and flexible, and inspiring and motivating the team.
Constantly communicates to the team, is open to opinions and feedback from team members and follows through on commitments.
Creates a work environment in which people are able to perform to the best of their abilities.
Major Responsibilities
1. Develops long-term strategies and sponsors key initiatives to promote and achieve a culture of service excellence, employee retention, and attrition reduction.
2. Strategically collaborates with and builds relationships across functional department, and key external stakeholders to deliver on retention focused initatives.
3. Collects timely data to support business initiatives through focus groups, surveys, town halls, one-on-one interviews, and other methodology; evaluates and applies the data to support decisions.
4. To coordinate the development and implementation of succession planning strategies across the organization.
5. To plan, develop, and maintain the performance management system and corresponding initiatives.
Position Requirements
Knowledge, Skills, Abilities and Other Qualifications
1. Bachelor's Degree in related field required; 5-7 years' experience in related role strongly preferred.
2. Experience with leading and ownership of succession planning and performance management programs.
3. Proven track record of driving impactful change across an organization.
4. Significant experience of leading and delivering through non-directly managed groups, e.g. working parties or cross-functional teams.
5. Strong analytical skills, understanding of attrition metrics, MS Excel profeciency required.
Working Conditions
Non-Center Based. Requires: the ability to sit at a computer for hours at a time (with some bending and stooping), travel to Centers (if so, the noise level is moderate and there is potential for exposure to infectious diseases and blood-borne pathogens), and ability to lift 50 lbs.

This position is currently accepting applications.
Title: Director of Employee Engagement
Category: Human Resources
Full-Time/Part-Time: Full-Time
Location: MedExpress - Southpointe Regional Office

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