Call Center Representative (Work From Home Ability)

Company Name:
MedExpress Urgent Care
General Position Summary: Responsible for timely and accurate resolution of health care billing inquiries received from patients, insurance companies and centers in a Call Center or work from home environment.
MedExpress Core Responsibilities:
Has a contagious and positive work ethic, inspires others, and models behaviors of Genuine, Caring, Friendly.
Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates and understanding of audience needs.
Through genuine and positive communication, makes each customer feel informed, understood, and special.
An effective team player who contributes valuable ideas and feedback can can be counted on to meet commitments.
Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
Adherence to standards of business conduct and compliance.
Major Responsibilities:
Works with patients, insurance carriers, or other areas of the billing department to resolve billing inquiries received via phone, mail and E-Mail communications.
Responsible for maintaining individual and departmental goals including: Call Quality, Average Call Handle Time, Service Level, Average Speed of Answer, Abandonment rate, etc
Provide feedback to management on identified issues and assist with resolution of any items or trends that negatively impact patient experience..
Maintain confidentiality of patient diagnostic and treatment information with focus on HIPAA guidelines and strong customer service skills.
Demonstrate flexibility to meet the needs of external and internal customers in regard to: changes in work volume, planned changes, scheduling changes, etc.
Position Requirements
Knowledge, Skills, Abilities, and Other Qualifications:
One (1) to three (3) years of health care billing or Call Center experience preferred. High School graduate or GED required. Ability to work evenings and weekends.
Must possess strong conflict resolution skills and ability to handle complex issues in difficult situations.
Skills in developing and maintaining effective relationships with patients, third party payor's and other members of the MedExpress team.
Organizational skills and ability to multi task in a fast paced environment.
Must be able to work independently, and communicate effectively using appropriate grammar, vocabulary, and word usage.
If working from home, must adhere to work from home guidelines.
Working Conditions:
Non-Center Based: Requires: The Ability to sit at a computer for hours at a time (with some bending and stooping) and travel to Centers (if so, the noise level is moderate and there is potential for exposure to infectious diseases and blood-borne pathogens).
About the Organization
MedExpress's vision summarizes the business model and offers insight into the important culture that drives the company's ability to provide a customer experience that is unsurpassed in existing, and other, markets.
Highly-trained professionals are a hallmark at MedExpress. The MedExpress model attracts the best in the business. We carry high expectations for our team:
A 110% commitment to customer service.
Teamwork and patient care require professionalism at all times.
Attention to detail isn't just a statement...we demand it.
Live the vision - Great Care. Fast.
We offer a competitive salary commensurate with experience and a comprehensive benefits program.
This position is currently accepting applications.
Apply Now
Title: Call Center Representative (Work From Home Ability)
Category: Operations - Call Center
Full-Time/Part-Time: Full-Time
Location: MedExpress - Southpointe Regional Office

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